The Manor Collection operates a loyalty program named Manor Collection Rewards, comprising of Reigate Manor, Hadlow Manor and Hartsfield Manor.
A registered member who stays and *spends at any of our three hotels will be awarded loyalty points calculated as follows:
- £1 accommodation (awarded for direct bookings) = 1 point
- £1 food & beverage = 2 points
1 loyalty point = 5 pence.
Points earned will be awarded on the same day of transaction and applied to your member account on presentation of your card or app at reception on check out. Points can only be earned for spend posted to the residential member’s room account at time of departure. A maximum of 200 food & beverage points can be added per day. Only the cardholder can claim points earned. Points cannot be claimed by two different parties for the same booking. You will be sent a monthly e-statement informing you of your points balance. Notwithstanding the foregoing, a statement may not be sent where the member has not accumulated any points during the immediately preceding six months. A member may also find out how many points they have accumulated by checking their account on this website. If no points have been earned or reward redeemed for a period of 12 consecutive months, the account will be deemed to have lapsed. Once an account has lapsed all points accrued against your membership shall be forfeited and shall be closed. Points are not redeemable for cash and have no value unless presented for redemption in accordance with these Terms and Conditions.
*Points cannot be earned on conferences, events, functions or weddings and non residential food & beverage spend.
Redemption of loyalty voucher codes
Members may exchange points under Manor Collection Rewards for voucher codes which can be used towards accommodation, food & beverage and other services by requesting a voucher code online from this website. Once points have been exchanged for a voucher code, no refund will be available. Loyalty voucher codes are available in denominations of £5, £10, £25, £50 and £100. Voucher codes will be delivered to your registered email address. Voucher codes can be exchanged in full or part payment for accommodation, food and beverage according to the voucher code value, however the terms and conditions for the rate booked will apply. The voucher code must be used in full within 6 months of date of issue in whole or part of any single transaction. The full voucher value can only be applied and no change will be given for any part transaction. Bookings are subject to availability. Please present your loyalty card or app to a member of staff and quote your voucher code number when settling your invoice, or full payment will be required by cash, credit or debit card.
In addition to earning points off qualified spend, members can enjoy benefits listed below.
- 10% discount off our best available flexible rates*
- Complimentary upgrade at check in (subject to availability on arrival)
- A bottle of still water in your room
- Member only offers throughout the year (available via the the exclusive offer section of this website, after login)
- 10% member discount on meeting and conference room hire
- 10% member discount on Christmas parties
- No deposit required – payment on departure
*Please note members who enjoy a corporate rate do not qualify for 10% book direct discount. Remember to book directly with us on our website to enjoy best rate guarantee and the benefits listed above:
Card Issue & Definition
The Manor Collection operates loyalty programme membership cards named as Manor Collection Rewards. Only one card can be used per household, per visit. As a member, cards can be used to earn and redeem points in accordance with these terms & conditions. A member will be issued a Manor Collection Rewards card for registration for free of charge at any Manor Collection premises. Registration can be completed on this website without requiring a card number. A card will be allocated on request during a future visit to the hotel. Members can also store a digital version of your loyalty card by downloading Inspire Loyalty app. Points earned are non transferrable. Member cards in issue are the property of Manor Collection and have no cash value. Should a card be lost or stolen the member must notify by email to firstname.lastname@example.org or in person. Your account will be suspended and a new membership account opened and replacement card issued. Points as of date & time of notification will be transferred to your new account. Manor Collection and it’s operators, Inspire Loyalty, will not enter into any dispute concerning points awarded or redeemed and assume no liability whatsoever to damages claimed, infringed or caused by participating in the loyalty programme named as Manor Collection Rewards.
Should you decide to cancel membership, please advise by email to email@example.com. On cancellation any voucher not used will become invalid and points awarded will be nullified. Your loyalty account will be closed and all registration and transactional data will be permanently deleted from Manor Collection Rewards programme and the data server.
Booking Restrictions and Limitations
Redemptions are at all times subject to availability. Manor Collection does not guarantee to be able to offer the rewards for any date(s) .
Points will not be awarded for Spend on:
(i) Rates booked through 3rd party online retailers including but not limited to: Lastminute, Expedia, Orbitz, Booking.com, and Laterooms.
(ii) Wholesale/tour operator packages
(iii) Private party bookings
(v) Conferences, events, functions and weddings
Members on a corporate rate plan do not qualify for 10% book direct discount.
Manor Collection reserves the right to change program benefits and/or membership levels at any time. Membership is awarded at the Company’s sole discretion.
Customers must be over 18 years of age to participate.
Employees of the Company or its agents are not eligible to participate.
Only one membership of the loyalty program per person is permitted.
Membership, points and rewards (excluding vouchers) are non transferable.
It is the member’s responsibility to update their profile online or inform of any changes to their details, including but not limited to, their change of name and/ or address.
In the event of death this will result in cancellation of loyalty membership and forfeiture of any available points balance.
The Company reserves the right to refuse membership or to cancel any membership and revoke any and all unredeemed points collected by any member for reasons including, but not limited to, fraud or misuse of their membership and/ or any violation by the member of these terms and conditions.
Some employers may prohibit or restrict employees from participating in reward programs such as Manor Collection Rewards. The Company assumes no responsibility or liability for compliance with any such policy which a member’s employer may operate.
Points earned for accommodation is restricted to guests who book and stay and therefore excludes bookings made on behalf of guests i.e. travel agencies and third party operators.
Registered members can only claim points for their own bedroom stay at one bedroom per night with a maximum of 200 food & beverage points awarded, per day.
The member is responsible for the payment of any tax due in respect of any reward. All terms & conditions are in conjunction with our supplier Inspire Loyalty.
By participating, loyalty programme members agree to these terms and conditions.
Inspire Loyalty are a loyalty company who provide loyalty programmes to the travel & tourism industry by representing client loyalty websites and clients on the Inspire Loyalty app, transactional products and data marketing platforms for their customers, partners and staff. Inspire Loyalty takes great care with personal information that is provided to us online, taking steps to keep it secure and ensure it is used for stated purposes only. All data we collect on this website or received via the Inspire Loyalty app is encrypted which is evident by the SSL (secure sockets layer) padlock you can view in the browser of this website.
Collecting information about you
If you registered on this website and ticked the box before submitting the registration form you have given consent and agreed to receive future email messages relevant to your rewards account or the client’s business which we represent. We use a third party provider (The Rocket Science Group LLC d/p/a Mailchimp) to fulfil our email communications on our client’s behalf with a DPA (Data Processing Addendum) in place to comply with The GDPR. Should you prefer not to receive these electronic communications from us, you can unsubscribe by email to firstname.lastname@example.org. You may also unsubscribe your details under My Account, after login to this website. If you have subscribed by completing and submitting the registration form on this website but change your mind to receiving future emails, you can also click the unsubscribe link contained in any future email communications you receive. If you have submitted a contact us form or emailed our member support advisors directly we will use the contact information provided and data we store to help reply to your enquiry.
How we collect your information
The information we hold about you is collected from the registration form you completed on this website and transactions which are processed on your account.
The type of information we hold
The information we hold is provided by you when you completed a registration form. This may include your name, address and contact details and any free format remarks you may have submitted to contact us.
We will use your contact details to communicate with you to advise of your points statement balance, or transactional enquiries or remind you about the features and benefits of the product you have registered for and tell you about other products and services which may be of interest to you – these are called marketing messages and you can change your mind about these communications at any time.
Who we might share your information with?
From time to time we may share your information with other people or organisations (who are also bound to keep it safe and secure) if we have a duty to disclose it, if it is required for law or regulation allows or requires us to do so, for legitimate business purpose. Inspire Loyalty is GDPR compliant.
Right to be forgotten
You have a right to request us to remove any and all information we hold about you by email to email@example.com. You may also remove your details under My Account, Marketing Preferences, after login to this website.
How can you access your information?
You can access the personal and transactional information we hold about you in the My Account area of this website, after login. You can also ask us to change or delete any personal information previously provided. If we can we will, but sometimes we have to maintain some records for legal reasons. If you cannot access your account by login and would like a copy of your information, you can write to us at the address below.
How long will we keep your information?
We will not retain your personal information for longer than is necessary for the maintenance of your account, or to meet other legal or regulatory requirements.
We use hosting companies to back up the contents of this website, including your data. Should your data be removed from this website at your request or by us, we will continue to store your data, and our website hosting companies will retain your information on their servers, for a further 30 days before the next back up. Should your data be removed from this website at your request or by us, our website hosts will hold your data for up to a further 120 days prior to permanent deletion while they replenish their own system back up. Our website hosting companies are Siteground (www.siteground.co.uk) and Amazon Web Services (https://aws.amazon.com).
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What do cookies do?
Cookies help to make the interaction between users and websites faster and easier. For example, they can remember your preferences, login details or information you supply. What cookies don’t do is store any personal or confidential information about you.
Are cookies safe?
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Why should I keep cookies switched on?
We would like you to keep cookies active on your computer during your visits to our website because parts of the site rely on them to work properly. Cookies also help us remember which parts of our site you have visited which means we can make our online advertising more relevant to your needs and interests. Remember, our cookies are completely safe and do not store any personal or confidential information about you.
The new updates in GDPR mean any identifiable information relating to an individual is now sensitive data. It must be treated fairly, lawfully, and with due diligence to security.
How to contact us?
If you have any questions or concerns about our use of your personal information or would like a copy of the information we hold about you, please write to: The Marketing Office, Inspire Loyalty, 7 Donegal Square West, Belfast, BT1.
While Inspire Loyalty has taken all reasonable care to ensure the accuracy of the information presented on this website, it does not make any warranties regarding the accuracy or completeness of the information within or accessible through the site. Inspire Loyalty reserve the right at any time to revise, amend, alter, or delete the information provided on this website.